Customer Access Terminal (CAT)

Organisations are always looking for new ways to engage with their customers. As technology advances, methods that were previously impractical become increasing mainstream - one such technology is high definition video. It is now possible for people to have high quality video conversations in situations that would only previously have worked by meeting physically face to face.

 

However, simply having a video conversation is not always enough. If you are trying to engage with your customers in a way that enables you to meet their need there and then, you will often need extra facilities: signature capture, remote scanning, remote printing, passport photos and more.

 

The First Connections Customer Access Terminal (CAT) allows you to have a remote point of presence that your customers can use. Your staff can use the high definition video and a secure toolset, from your offices, to communicate and assist your customers in gaining access to your products and services. No longer will your customers have to make inconvenient appointments to talk to highly skilled advisers - they can simply go to a convenient local location and talk to one of a group of advisers, there and then, using an intuitive and flexible kiosk solution.

 

Investigate  our supported features and read case studies where organisations are already gaining the benefit of virtual face to face customer assistance